One of the most looked through relationship in any business is the one that the buyer and supplier share. While you aspire to delivering high quality, it is important to maintain a healthy relationship with your supplier. The amount of errors in the system can actually result in unwanted outcomes. The source of error could-be-anything. Understand and rectify the problem to its exact necessity.
Suppliers play a crucial role in any company’s success. It is important to manage healthy relationship with your supplier. Here are the top 10 Challenges faced in any supplier buyer relationship and how they can be resolved:
Supplier’s Track Record
The first step to take before engaging with any supplier is to go through his past and current projects and to investigate his knowledge about tax and legal implication of exporting and importing. Knowing the supplier beforehand helps to create and build a healthy relationship.
Understanding The Culture
Belonging to a different culture may give rise to different views and interpretations while having the same conversation.
Communication is absolutely necessary for many aspects of business. If a supplier doesn’t understand the company’s strategic goals that may fulfill the needs and requirements due to poor results. Maintaining a good contact with the suppliers can benefit the organization in a big way.
Non-Transparency of Processes
Many times, non-transparency of the supplier’s process creates gaps in the company-supplier relationship. Technology can play a crucial role to fill this gap. Analyze the whole process more effectively by using online purchase order and invoice management tool like Invoicera.
Suppliers deal with many organizations at once. Often the order is delivered late by the supplier because of unavailability of the product. These type of late deliveries can weaken the relationship. Forecasting the requirements of the company can help in running the SRM process smoothly.
Related post: Supplier Management Best Practices
At times, the delivered product turns out to be damaged or flawed. Aggressive steps at such times can ruin a relationship. One should notify the supplier respectfully and ask him to replace it. A healthy balance maintained while taking steps against suppliers who are underperforming. A healthy balance manages underperforming suppliers.
If the supplier doesn’t understand, what the company wants its customers to experience through their products, he won’t be able to provide enough supplies. One should make sure that the supplier knows the company’s motto. They should be given appropriate training to ensure expectation levels.
The Need To Nurture
A healthy relation only nurtures when the two sides stay together for long.
Abandoning the suppliers at the time of success may create stress in a relationship. To avert this, one should include the supplier at every milestone and success celebration of a company.
Disharmony Amongst Buyer Supplier Chain
In time without recognition and encouragement, the supplier becomes disloyal to an organization. Changing the supplier is not the solution here as it will consume more time and money. One can gain the loyalty of a supplier by encouraging him, or perhaps, offering incentives if possible.
Conflicts Over Contract
Signing a biased contract can be very unpleasant for the supplier. One should make sure that the contract has benefits for the both the sides. A contract must be reviewed very carefully before it gets finalized.
Many organizations are now realizing the importance of Buyer-Supplier Relationship Management. Efforts have to made on a continuous basis to build harmonious Buyer- supplier relationships. SRM is a long-term approach to sustained success.
- Send and Schedule Invoices to the buyers on time.
- Buyers can send purchase orders in a timely manner.
- Suppliers can send in estimates for buyer approval.
- In case of a price settlement, the buyer can send inappropriate credit not.
- The buyer can get a free log-in to access all invoices and account statements online.
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