A Client Requiring Billing For Loyalty Management

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Client Requirements

The client required an invoicing solution for its clubs and merchants. Their existing system was falling short, so the client wanted a completely automated process, which Invoicera provided.

  • Previous System
    The transaction amounts were automatically settled monthly by transmitting settlement files from the client’s system to TD Bank in Canada. These files facilitated the clearing process, ensuring the funds were transferred to our clients’ (Clubs and merchants) bank accounts.
  • Invoices for Clubs
    In addition, the staff manually calculated any “billing item” such as transaction fees and sales tax (GST) on the Accumulation of CAA Dollars transactions. The staff created a manual invoice for each CAA Club that shows the total transactions (by transaction type), taxes (GST), and any transaction fees for all their members’ card transactions.
  • Invoices for Merchants
    Merchants did not receive any billing summary or invoice from the staff or the clubs. Each month, the client settled and cleared the transaction amounts (accumulated CAA Dollars) and then separately manually calculated the taxes (GST) and transaction fees and settled/cleared those amounts.

Challenges

Merchants did not see a consolidated billing summary or invoice showing the total amount (CAA Dollars + Taxes + Fees) that must be debited.

  • Changing their manual process to a completely automatic one
  • Creating different billing types based on the transactions

Solution

Invoicera provided the billing/invoicing capability that included the following functionality for its clients, including both issuers and merchants:
Ability to input/calculate different types of billing items based on transaction types and other defined ‘billing events’.

  • Automated calculation of taxes and fees
  • Supports billing/invoicing in multiple currencies (USD, CAD, etc.)
  • Supports a robust hierarchy: Clients, Issuers, Merchants
  • Automatic creation of a billing invoice that can be white-labeled with client branding (logo)
  • Ability to display an index (table) of invoices:
  • Ability for Merchants to see their invoices from all issuers
  • Enable issuers to view invoices for all merchants and facilitate invoicing from Inxent to issuers
  • Ability to index and display the billing invoice
  • Supports a dashboard feature, additional search, and report generation
  • Ability to export the billing data for subsequent settlement/clearing
  • Support in English & French

Result

Invoicera successfully automated billing for clubs and merchants, introducing features like multi-currency support, hierarchical structure, and white-labeled invoices. The platform addressed the challenges of consolidated summaries, providing cross-issuer and merchant visibility. Enhanced features like dashboards, search, reporting, and support for English and French, streamlined processes for efficient export and settlement/clearing.