Custom Billing & Quote Solution for Rotana with Invoicera

About the Company

Rotana is one of the most popular hotel chains in the Middle East, Africa, Eastern Europe, and Turkey. As their business expanded, it was taking them a long time to manage invoices, quotes, and reports per property, which were also subject to errors.

To automate the billing process, they required a centralized system that would also allow them to customize quotes as well as give them a clear financial visibility of all the locations.

Project Type

Custom Invoicing and Quote Management for Multi-Property Operations

The project aimed to deliver a tailored invoicing system that handles property-specific needs, automates quote creation, and streamlines financial reporting.

Key Challenges

Rotana faced several key issues:

• Manual invoice and quote handling for multiple properties
• No flexibility to add custom fields or complex pricing logic
• Disconnected invoice editing and PDF formats
• Limited reporting visibility for property-level performance
• Difficulty tracking calculations and tax compliance

Our Approach

Invoicera provided a fully customized solution to match Rotana’s unique needs:

• Added custom fields and columns in invoice and quote line items
• Enabled dynamic field logic to calculate line totals and invoice amounts
• Applied changes across invoice creation, editing, preview, and PDFs
• Customized reporting modules for property-level financial tracking
• Supported multi-currency and multilingual use

Results Achieved

With Invoicera, Rotana experienced:

• 85% faster invoice and quote processing
• 98% accuracy in automated pricing and calculations
• 75% less time spent on manual edits
• 60% improvement in reporting efficiency
• 100% alignment with internal billing formats and tax policies

Client Testimonial